An Introduction to Disney’s Approach to Leadership, Employee Engagement, and Quality Service

  • 16 Jul 2020
  • 12:00 PM - 1:00 PM
  • Zoom webinar. Meeting details to be provided to all registrants 2 days prior to event.


  • ATDBR Members only
  • Select this option if you are a member of ATD NOLA but not a member of ATD National

Registration is closed

This session is free to members of the ATD New Orleans (ATDNOLA) and ATD Baton Rouge (ATDBR) chapters.  

Not a member of ATDNOLA? Join before July 19 and pay only $19.00 for a full one year membership. 

Then, join this session for free and enjoy all of the other benefits of being an ATDNOLA member for a full year. 

For over 30 years, Disney Institute has helped organizations and business professionals around the world learn the Disney approach to customer experience.  This approach, rooted in time-tested business insights on leadership, employee engagement and quality service, has helped organizations in a variety of industries enhance their own customer experiences.  Tim Dorton, Regional Account Manager at Disney Institute, will highlight how attention to detail can create a world-class experience, how to be intentional about the design and delivery of service, and the impact of creating a culture by design. You’ll leave inspired after being introduced to a new way of thinking.

About Disney Institute

For over 30 years, Disney Institute has helped business professionals learn the Disney approach to customer experience- rooted in time-tested business insights on leadership, employee engagement and quality service that create a culture of excellence at Disney parks and resorts.  Whether it's individuals, teams or entire organizations, Disney Institute helps professionals around the world apply these business insights to improve their own customer experiences.  Disney Institute offers ongoing professional development courses, annual summits, private engagements for meeting and convention groups, and advisory services for entire organizations.  


Chuck Salvo

Account Director
Chuck has 30+ years experience in adult education and client services.   He directs a team of Account Managers globally helping organizations with solutions and  transformations to enhance customer service within clients’ cultures.

ATD Capability Model

Capabilities to be addressed at this event:

  • Communication
  • Collaboration and Leadership
  • Cultural Awareness and Inclusion
  • Lifelong Learning
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